Shopping Policy

1. Introduction

Welcome to RAPIRA's online merchandise store. This Shopping Policy outlines the terms and conditions for purchasing merchandise, products, and other items through our platform. By making a purchase, you agree to comply with these terms.

2. Product Information

We strive to provide accurate product descriptions, images, and pricing. However:

• Product colors may vary slightly due to monitor settings and lighting conditions
• Sizes may have minor variations due to manufacturing processes
• We reserve the right to correct any errors in product information or pricing
• Product availability is subject to stock levels and may change without notice

3. Pricing and Payment

Pricing:

• All prices are displayed in Indian Rupees (INR) and include applicable taxes
• Shipping charges are calculated separately and displayed at checkout
• Prices are subject to change without prior notice
• Special offers and discounts are valid for limited periods as specified

Payment Methods:

• We accept payments via Razorpay (Credit/Debit Cards, UPI, Net Banking, Wallets)
• All payments are processed securely through encrypted channels
• Payment must be completed at the time of order placement
• We do not store your payment information on our servers

4. Order Processing

Order Confirmation:

• You will receive an order confirmation email after successful payment
• Order confirmation does not guarantee product availability
• We reserve the right to cancel orders due to stock unavailability

Processing Time:

• Orders are typically processed within 1-2 business days
• Custom or personalized items may take 3-5 business days to process
• Processing times may be longer during peak seasons or promotional periods

5. Shipping and Delivery

Shipping Areas:

• We currently ship within India only
• Delivery is available to most pin codes across India
• Remote areas may have extended delivery times

Delivery Times:

• Standard delivery: 5-7 business days
• Express delivery: 2-3 business days (where available)
• Delivery times are estimates and may vary due to external factors

Shipping Charges:

• Shipping charges are calculated based on weight, size, and delivery location
• Free shipping may be available for orders above certain amounts
• Express delivery charges are additional

6. Returns and Exchanges

Return Policy:

• Items can be returned within 7 days of delivery
• Products must be unused, unwashed, and in original packaging
• Tags and labels must be intact
• Custom or personalized items are not eligible for return

Exchange Policy:

• Size exchanges are available within 7 days of delivery
• Exchange is subject to stock availability
• Only one exchange per item is allowed
• Customer bears the shipping cost for exchanges

Return Process:

• Contact our support team to initiate a return
• Pack the item securely in original packaging
• Use the provided return shipping label
• Refund will be processed within 5-7 business days after receiving the item

7. Refunds

Refund Eligibility:

• Refunds are available for returned items in acceptable condition
• Shipping charges are non-refundable unless the return is due to our error
• Refunds will be credited to the original payment method

Refund Timeline:

• Refund processing: 5-7 business days after receiving returned item
• Bank credit: 5-10 business days depending on your bank
• Wallet/UPI refunds: 1-3 business days

8. Quality Assurance

We are committed to providing high-quality merchandise:

• All products undergo quality checks before shipping
• If you receive a defective or damaged item, contact us immediately
• We will replace defective items at no additional cost
• Quality issues must be reported within 48 hours of delivery

9. Size Guide

To ensure the best fit:

• Refer to our detailed size charts available on product pages
• Measurements are provided in centimeters and inches
• If you're between sizes, we recommend choosing the larger size
• Contact our support team for sizing assistance

10. Care Instructions

To maintain product quality:

• Follow care instructions provided with each product
• Machine wash cold with like colors
• Avoid bleach and harsh detergents
• Air dry or tumble dry on low heat
• Iron on reverse side if needed

11. Intellectual Property

All designs, logos, and artwork on our merchandise are protected by intellectual property rights:

• Products are for personal use only
• Commercial reproduction or resale is prohibited
• RAPIRA and artist logos are registered trademarks
• Unauthorized use may result in legal action

12. Customer Support

Our customer support team is here to help:

• Email: vijaymudaliyar224@gmail.com
• Response time: Within 24 hours
• Support hours: Monday to Friday, 9 AM to 6 PM IST
• For urgent issues, use the priority support option

13. Privacy and Data Protection

Your privacy is important to us:

• Personal information is collected only for order processing
• We do not share your data with third parties without consent
• Payment information is processed securely through Razorpay
• Refer to our Privacy Policy for detailed information

14. Limitation of Liability

RAPIRA's liability is limited as follows:

• We are not liable for delays caused by shipping partners
• Liability is limited to the purchase price of the product
• We are not responsible for indirect or consequential damages
• Force majeure events are beyond our control

15. Changes to Policy

We reserve the right to update this Shopping Policy:

• Changes will be posted on this page with updated date
• Continued use of our shop constitutes acceptance of changes
• Significant changes will be communicated via email

16. Governing Law

This Shopping Policy is governed by the laws of India. Any disputes will be subject to the jurisdiction of courts in India.

17. Contact Information

For questions about this Shopping Policy or your orders:

Email: vijaymudaliyar224@gmail.com